General Terms and Conditions of Use and Sale

FAD Marketing Management

Last updated: 08-03-2026

1. Purpose

These General Terms and Conditions (hereinafter the “Terms”) govern all contractual relations between FAD Marketing Management (hereinafter “the Agency”, “I”), a company registered in the United Arab Emirates, and any individual or legal entity (hereinafter “the Client”, “you”) using its services.

Any order, quote signature, or use of the Agency’s website constitutes full and unconditional acceptance of these Terms.

2. Services Offered

FAD Marketing Management offers digital marketing services including, but not limited to:

Social media strategy and management
Content creation (visual, video, copywriting)
Advertising campaign management (Meta Ads, Google Ads, etc.)
Website design and development
Branding and visual identity
Email marketing and newsletters
Digital strategy consulting and audits

The exact scope of services, deliverables, and timelines are defined in a signed quote or service agreement between both parties, which takes precedence over these Terms in case of conflict.

3. Quotes, Orders and Pricing

3.1. Every project is subject to a detailed, free, no-obligation quote, valid for 30 days from its issue date unless otherwise stated.

3.2. Work only begins after written acceptance of the quote (signature or email confirmation) and, where applicable, payment of the requested deposit.

3.3. Prices are expressed in [currency, e.g. AED / USD / EUR] and may be subject to applicable VAT depending on the relevant jurisdiction.

3.4. Any additional service not included in the initial quote will be covered by a supplementary quote.

4. Payment Terms

4.1. Unless otherwise agreed, payments follow this schedule:

A 50% deposit upon signing the quote
The balance upon delivery, or according to a monthly schedule for recurring services (community management, etc.)

4.2. Any payment delay may result in the suspension of ongoing services, without prejudice to any applicable late payment penalties.

4.3. Invoices are payable upon receipt, unless a different deadline is stated on the invoice.

5. Client Obligations

The Client agrees to:

Provide the Agency, within the agreed timeframes, with all information, content, and access (advertising accounts, social media, hosting, etc.) necessary for the proper execution of the services;
Approve deliverables within the given timeframes;
Guarantee that they hold the necessary rights to any content, trademarks, images, or text provided to the Agency;
Comply with the agreed payment terms.

Any delay caused by the Client in providing the necessary elements may result in a proportional delay in delivery timelines, for which the Agency cannot be held responsible.

6. Agency Obligations

I commit to:

Carrying out the services professionally, in line with industry best practices in digital marketing;
Keeping the Client informed of the project’s progress;
Respecting the confidentiality of information shared by the Client.

The Agency is bound by an obligation of means, not of results, particularly regarding advertising campaign performance, online visibility, or engagement generated, as these depend on external factors (platform algorithms, market conditions, user behavior, allocated budget, etc.).

7. Intellectual Property

7.1. Until full payment of the amounts due, all creations (visuals, websites, content, strategies) remain the exclusive property of the Agency.

7.2. Upon receipt of full payment, usage rights to the final deliverables are transferred to the Client for the purpose defined in the contract.

7.3. The Agency retains the right to reference the Client as a portfolio reference, unless the Client requests otherwise in writing.

7.4. The Agency’s tools, methodologies, templates, and know-how remain its exclusive property, regardless of the project.

8. Term and Termination

8.1. One-off services end upon final delivery approved by the Client.

8.2. Recurring services (monthly subscriptions) are agreed for a fixed term, automatically renewable, unless terminated in writing with 30 days’ notice before the renewal date.

8.3. In the event of a serious breach of obligations by either party, unresolved within 15 days of formal notice, the other party may terminate the contract as a matter of right.

9. Liability

9.1. The Agency cannot be held liable for indirect damages, loss of revenue, loss of data, or loss of business opportunities related to the performance of the services.

9.2. The Agency’s liability, if established, is limited to the total amount invoiced for the relevant service.

9.3. The Agency is not responsible for moderation decisions, account suspensions, or algorithm changes made by third-party platforms (Meta, Google, TikTok, etc.).

10. Confidentiality

Each party agrees to keep confidential all information exchanged as part of the collaboration, and not to disclose it to third parties without prior written consent, for the duration of the contract and for 3 years thereafter.

11. Personal Data Protection

The Agency collects and processes the Client’s personal data strictly for the purpose of carrying out its services, in accordance with applicable data protection regulations. The Client has the right to access, rectify, and delete their data, which may be exercised in writing with the Agency.

12. Force Majeure

Neither party may be held liable for a failure to fulfill its obligations resulting from a case of force majeure as recognized under applicable case law.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any dispute relating to their interpretation or execution falls under the exclusive jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by mandatory legal provisions.

14. Contact

For any questions regarding these Terms:

FAD Marketing Management Email: firdawsswebmaster@gmail.com Address: Tilal city, Sharjah, UAE